Return policy

Return & Exchange Policy

At [Your Company Name], we strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes you may wish to return or exchange an item. Please carefully read our Return & Exchange Policy below.

1. Non-returnable Items

Please note that we do not accept returns on products. Once an item is purchased, it cannot be returned, except in the case of manufacturing defects or incorrect products being delivered. All sales are final.

2. Exchange Policy

• Exchange within 7 Days: You can request an exchange for a different size, color, or item within 7 days from the date of delivery.
• Condition for Exchange: The item must be unused, unworn, and in the original packaging with all tags attached.
• Exchange Process: To initiate an exchange, please contact our customer service team within 7 days of receiving your order. We will guide you through the exchange process.

3. Delivery Charges for Exchange

• The delivery charges for the exchange process will be borne by the customer. If an exchange is requested, the customer will be required to pay for the shipping cost of returning the item and shipping the exchanged item.

4. How to Request an Exchange

To request an exchange, please follow these steps:

• Contact our customer support team at [Your Contact Email or Phone Number] within 7 days of receiving your product.
• Provide your order number and the reason for exchange.
• After your exchange request is reviewed and approved, we will guide you on how to return the item.

5. Processing Time

Once we receive the returned item, the exchange will be processed within 5-7 business days. A confirmation email will be sent to you once the exchange is complete.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of receiving the order. We will assist in the exchange or refund process as necessary.
• If the item is defective or damaged, we will bear the return shipping cost.

7. Refunds

• We do not offer refunds on products unless the item is defective or damaged.
• Refunds will be processed to your original method of payment, and the processing time may vary depending on your payment provider.

8. Final Decision

• All exchange requests are subject to approval, and we reserve the right to reject exchanges if the item does not meet the above conditions.
• The customer must bear the responsibility for ensuring the item is returned in the correct condition as per our policy.

Contact Us

If you have any questions regarding our Return & Exchange Policy or need assistance, please contact us at:

• Email: [Your Email]
• Phone: [Your Phone Number]