Payment & Delivery

REFUND POLICY

At PoshMall, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, please read our refund policy below to understand the steps and conditions for returning or exchanging products.

1. RETURN ELIGIBILITY

We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Not a sale, clearance, or final sale item.

2. NON-REFUNDABLE ITEMS

The following items are non-refundable and cannot be returned:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Gift cards or vouchers.

3. REFUND PROCESS

To request a refund, please contact our customer service team at [your email address] within 30 days of receiving your item. We will guide you through the return process. Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund.

If your return is approved, your refund will be processed to the original payment method within 7-10 business days. Shipping costs are non-refundable.

4. EXCHANGES

If you wish to exchange your item for a different size, color, or product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damage. We will arrange for a return and issue a full refund or send a replacement, depending on your preference.

6. RETURN SHIPPING

Customers are responsible for the return shipping costs, unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

7. PROCESSING TIME

Please allow 5-7 business days for us to process your return and issue a refund. Once processed, a confirmation email will be sent to you.

8. CONTACT US

If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at:

Email:smzcollection25@gmail.com
Phone: 03315055429